Director of IT – National

Reports to: Jonathan Garcia, Senior Director of IT, National

Start date:  October 2019

Location: Chicago, IL

Position Filled By: September 2019

About OneGoal


Potential and talent are equally distributed, but opportunity is not. Nearly identical percentages of 10th graders from low- and high-income communities aspire to complete a postsecondary education. Only 22% of students from low-income communities earn a college degree, compared to 67% of their peers from high-income areas. At OneGoal, we believe that all students – not just those with the best grades or the most resources – have the ability and deserve the opportunity to earn a postsecondary degree. What’s more, we have developed a solution that works, and we believe this problem is solvable within our lifetime.

We are looking for individuals who will join OneGoal during this unique window in time:

  • In just 10 years, OneGoal has grown from 32 students in one city to some 13,000 students in six regions.
  • OneGoal’s teacher-led, in-school, three-year college access and success model is game-changing. While nationwide, only 22% of kids in low-income communities earn a postsecondary degree, 81% of OneGoal Fellows (students) enroll in a postsecondary institution and 86% of those who enroll persist one year later.
  • Over the next five years we have set our sights on unprecedented goals: first to attain a 60% graduation rate among Fellows and, second, to develop new delivery models to dramatically grow our reach.

The Person


OneGoal is seeking a Director of IT to assist with the day-to-day operations, as well as the development, customization, and maintenance of in-house IT application life-cycles. This individual will support staff members across a variety of contexts to ensure that they have the IT resources and infrastructure necessary to effectively and efficiently get their work accomplished. This person also will work in partnership with the Senior Director of IT to set a long-term strategic vision for technology at OneGoal and deliver on that vision through execution of various strategic IT projects.  

The Director of IT will work to expand in-house solutions and assist in cross-team collaborations; work to integrate other departments’ technology and keep the organization’s technology streamlined. Specific responsibilities include: 


  • IT Strategy and Infrastructure Building/Maintenance (60%)
    • Own the lifecycle of some projects and assist with the research and development of others  
    • Maintain the existing infrastructure of certain systems
      • Including system testing, refining, and updating
    • Check backup logs
    • Coordinate with Regional Operation Managers (ROM); set the vision and direction, train and delegate regional assignments for the IT Coordinator
    • Periodically conduct best practice research on IT infrastructure and document solutions to known IT challenges to build institutional knowledge
    • Assist in the development of a multi-­year vision for our IT infrastructure and support execution on strategic projects including systems upgrades, information security policies, disaster recovery plans, new software implementation, etc.
    • Assist with National IT budgeting
    • Manage our email platform and develop systems to increase efficiency
    • Assist in the development and management of robust systems to maintain and update the organization’s IT infrastructure
    • Maintain accurate inventory of all laptops and IT equipment as well as management software licenses
  • Help Desk Support/Manager (40%)
    • Operate an effective and responsive Help Desk by which all staff members get the IT support they need to do their best work everyday
    • Manage tasks and Help Desk assignments
      • Coordinate, prioritize and delegate tickets toward completion
    • Provide Help Desk support for all regions
    • Gather Help Desk metrics
      • Liaise and build relationships with external vendors for various equipment services and other supports in our technology consortium
    • Maintain IT vendor service agreement; leverage vendor expertise on long-term projects or strategy

Though the Director of IT is likely to see himself/herself/themselves in the following examples, these are not requirements. These examples are designed to help you determine if this opportunity aligns with your own passion and purpose.


You believe deeply in our Fellows and their ability to graduate from college.

  • You believe that our Fellows face real systemic barriers to college graduation and that empowering their families, their teachers and themselves to own their unique path will help them to overcome those barriers.


You build the capacity of others.

  • You are passionate about supporting the needs of others and pride yourself in providing best in class support. You obsess over finding better ways to leverage data to help others make data insightful and actionable
  • You are proactive in managing up to others to build capacity laterally and vertically. You take the initiative to find “teachable moments” and model for others how to ask the right questions to learn from data.


You excitedly identify and confront challenges and opportunities.

  • You see challenges as opportunities to take your critical thinking skills and impact to the next level.  You operate with a strong sense of personal responsibility when it comes to solving challenges.
  • You analyze data and marshal resources to ensure our staff has what they need to achieve our mission.


You value working collaboratively and innovatively.

  • You constantly strive to learn from and share learnings with your teammates, no matter your current knowledge or experience.
  • You know when and how to engage other key stakeholders that have the insight and positional authority to help you and others overcome obstacles and seize viable beneficial opportunities in a timely way.
  • You do not operate as a blind executor of pre-existing practices; instead, you thoughtfully evaluate the OneGoal program and identify ways to elevate our program’s effectiveness.


You are a creative thinker and thrive in complex and nonlinear systems.

  • You like to explore and build innovative approaches and have designed new ways of doing things. 
  • You are an ideas person. Thinking outside of the box is not difficult for you and you enjoy coming up with new ways to solve old problems. 
  • Problem-solving excites you. In fact, encountering a challenge doesn’t discourage you, it just fuels your determination to go back to the drawing board to develop a different approach. Mistakes are simply an opportunity to learn.  
  • You’re comfortable with non-linear thinking. You know there are multiple pathways to arriving at a solution and you are open to new ways of thinking and doing in order to get to the best possible outcome.


You are a clear and direct communicator. 

  • You prescribe and differentiate your methods and modes of communication-based on the greatest potential for impact.
  • You strike a balance between messaging that requires swift and short clarity, as well as those that would benefit from greater detail and depth of explanation. 
  • You are proactively thorough and often follow up to ensure that any missing information or clarifications are resolved and that messaging has been received as intended by your various audiences.




  • Bachelor’s Degree (Required)
  • 6+ years of professional experience in an IT environment
  • Experience managing large scale technology projects and deployments
  • IT service experience specifically as a Help Desk Technician and Manager (Strongly Preferred)
  • Demonstrated ability to liaise and build relationships with external vendors for various equipment services and other supports in our technology consortium
  • General networking and network administration knowledge (routers and wireless access points)
  • Familiarity with Google Apps and Services (Required)
  • Proficiency with Microsoft Office 365 and experience troubleshooting Microsoft Windows environments (Preferred)
  • Familiarity troubleshooting and configuring Windows 7/10/2016 (Server)
  • Strong knowledge of Office 2013/16
  • Experience with Data Warehouse environment and technology
  • Adept at troubleshooting desktop issues and overall hardware/software troubleshooting
  • Familiarity with VPN, Microsoft Server/Active Directory/DNS
  • IT/Asset inventory management experience
  • Excellent communications skills; demonstrated experience training Staff on IT protocols and policies; strong documentation skills
  • Ability to collaborate effectively with teams  

Our Team


Guided by a clear set of core values and beliefs, you will join an impressive group of more than 150 OneGoal staff across the country who believe in the untapped potential within students. The OneGoal team challenges themselves and others to regularly ask, “Is there a better way?”


The Tangible Good


We offer a competitive compensation and benefits package* which includes medical, dental, vision, short-term disability, life insurance, retirement matching, paid parental leave, and more. We also offer a generous paid time off policy, including 20 paid vacation days, 13 holidays and 6 wellness days.

*OneGoal reserves the right to change benefits at anytime according to business need.  


You Believe in People and are Committed to Equity and Inclusion.


You believe in an inclusive and culturally competent society and the essence of our commitment to diversity and inclusion. We believe that in order to create the change we seek, each person we hire brings a remarkable and diverse set of experiences, skills and characteristics that individually and collectively, will contribute to the radical change needed to move us towards a more equitable and just nation.


Throw Your Hat in the Ring


Apply by following the link below to submit an online application which includes attaching an updated resume and cover letter explaining your passion and alignment to this position.

OneGoal is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, ethnicity, religion, gender, sexual orientation, gender identity or expression, national origin, disability, age, marital status, military status, pregnancy, or parenthood.