Manager of Operations, National

Reports to: Director of Operations, National
Start date: November 2021
Location: Chicago, IL

Salary Range: $50,000-$57,000 is the hiring salary range (i.e. the range a candidate could be offered to start) for this role.

About OneGoal


Despite decades of work and millions of dollars invested, the degree divide continues to be one of our nation’s most complex and critical injustices, with deep roots in systems of oppression and racism. Only 22% of students from low-income communities earn a college degree, compared to 67% of their peers from high-income areas. 

COVID-19 further exposed and exacerbated inequity in communities of color and those in low-income areas impacted at disproportionately high rates. We are looking for individuals to join us in our fight for equity during this extremely critical time.

  • OneGoal has grown from a small afterschool program serving just 32 students in Chicago to a nationwide movement that is serving some 12,500 students in six communities.
  • Our model, honed over 14 years, has three core differentiators: A rigorous, culturally relevant content and experience, cohorts of students who can support each other over the course of three years, and a teacher who supports our most vulnerable students’ long-term ambitions.
  • 88% of OneGoal high school graduates enroll in a postsecondary institution and 79% of those who enroll persist one year after high school.

The Person


You believe – and your work has demonstrated your belief – that all students can earn a postsecondary degree and the life that comes with it.  As the Manager of Operations, you will be uniquely positioned for local and national impact: you will help  monitor and enhance the office operations at our National headquarters to ensure all Chicago-based team members are able to effectively do their best work every day. In addition, you will support the Director of Operations in their support of six regions and 150+ staff members across the country.


The Manager of Operations will serve as a steward of OneGoal, representing the organization with internal and external constituents. He/She/They must embody our core values, pay keen attention to detail and be extremely organized, and operate with a strong customer service mentality while executing on these primary functions: 


  • Lead office operations at National Headquarters in a way that supports staff having what they need to do their work in a safe, inclusive space (40%): 
    • Manage and organize headquarter office facilities,  equipment, and supplies in an effort to ensure that the office is always  a welcoming, clean,  organized and tidy workspace.
    • Provide exceptional customer service to external partners, internal staff, and visitors; ensure that  any visiting staff have the resources and information to feel welcomed.
    • Improve systems to enhance productivity and staff satisfaction- i.e. Office Space Reservation System 
    • Establish and maintain strong working relationships with building management, OneGoal preferred vendors, internal teams, and external stakeholders.
    • In partnership with the Director of Operations and our Human Assets team, maintain and update the HQ Office Operations Handbook on an annual basis.
    • Work with the Director of Operations to assist with the processes associated with new staff onboarding and staff departures, including: arranging for new staff supplies and equipment needs and coordinating logistics for set-up of office space, telephones and computers as well as conducting office tours and training sessions.
    • Maintain the reception area  which would also entail answering all inbound calls and preparing outgoing shipments as well as receiving incoming packages.



  • Partner with the Director of Operations, to ensure a level of consistency in operations across the organization (30%)
    • In partnership with the Director of Operations play a supportive role in the  development of OneGoal’s Business Operations, including in OneGoal’s travel and Vendor Management processes. 
    • Maintain, improve, and develop systems for office-wide communications via the team intranet page



  • Demonstrate strong communication and collaboration through operational support to National Finance & Operations Team (30%): 
    • Manage key functions of our materials and equipment infrastructure, such as:
      • Manage various aspects of our Verizon + RingCentral  phone and mifi accounts.
      • Support supplemental materials and equipment requests from all staff, including remote National staff members in various locations.
    • Job duties as assigned by manager


The Manager of Operations is likely to see himself/herself/themselves in the examples below as they are designed to help you determine if this opportunity aligns with your own passion, purpose, skills, and experiences. 


You thrive in and enjoy behind-the-scenes work in a results-oriented, fast-paced environment.

  • You are highly organized and can simultaneously manage a variety of projects toward ambitious outcomes.
  • You take pride in identifying and implementing high impact solutions that will improve office efficiency, and want to be a part of a team that is building and codifying sound internal systems and resources to ensure all staff, regardless of location, can effectively do their best work each day,


You are a problem-solver.

  • You have the ability to break down and sequence large projects into manageable pieces for yourself and others. You see the big picture, but you have a disciplined attention to detail.
  • You don’t mind the occasional fire-drill and can apply quick solutions to sudden challenges.
  • You enjoy the complex work of overcoming staff obstacles to productivity while keeping an eye towards equity, inclusion, and our core values.


You are a clear communicator and strong collaborator.

  • You are an effective communicator. You enjoy being responsive to the needs of others and you are always looking for ways to improve our operations. You constantly look for “teachable moments” and  opportunities to build the capacity of others.
  • You value people over process and you wed your success to the success of others. You recognize that great collaboration and support starts with strong relationships. You thrive on collaboration and feedback and you support your team members by demonstrating empathy, inclusivity, and trust.



  • Lived experience of the Fellows we serve (Preferred)
  • Six months – 3 years of professional experience (Preferred)
  • Prior operations or events experience with demonstrated evidence of results (Required)
  • Previous experience in the communities we serve or in the nonprofit or education field (Preferred)


This position requires that the employee be fully vaccinated for COVID-19 on or before the start date.  Consistent with applicable laws, OneGoal will provide reasonable accommodations for otherwise qualified employees and prospective employees with a disability (as defined by applicable law) or sincerely-held religious beliefs, provided that such accommodation would not result in an undue hardship on OneGoal.

Our Team 


Guided by a clear set of core values and beliefs, you will join an impressive group of more than 150 OneGoal staff across the country who believe in the untapped potential within students. The OneGoal team challenges themselves and others to regularly ask, “Is there a better way?” 


The Tangible Good 


We offer a competitive compensation and benefits package* which includes medical, dental, vision, short-term disability, long-term disability, life insurance, retirement matching, paid parental leave, and more. We also offer a generous paid time off policy, including 20 paid vacation days, holidays and 6 wellness days (flexible sick time). 

*OneGoal reserves the right to change benefits at anytime according to business need.  


You believe in people and the promise of humanity and are committed to equity and inclusion 


You believe in an inclusive and culturally competent society and the essence of our commitment to diversity and inclusion. We believe that in order to create the change we seek, each person we hire brings a remarkable and diverse set of experiences, skills and characteristics that individually and collectively, will contribute to the radical change needed to move us towards a more equitable and just nation.


Throw Your Hat in the Ring


Please use the “Apply For This Job Now” link at the bottom of this page to complete an application, which includes attaching an updated resume and cover letter explaining your passion and alignment to this position.


If you require a reasonable accommodation to submit an application or to participate in the application or interview process, please reach out to our Human Assets Team to request an accommodation. Our Human Assets Team can be contacted at 773-321-2630 or


OneGoal is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of actual or perceived sex, race, color, ancestry, citizenship, ethnicity, national origin, religion, age, disability (mental or physical), sexual orientation, gender identity or expression, marital status, pregnancy, breastfeeding or related medical condition, parenthood, genetic characteristic or information, military or veteran status, marital status, or any other characteristic protected under federal, state, or local law.