Position: QA Engineer (Temp-to-Perm)
Position Type: Internal/External
FLSA Classification: Exempt
Reports to: James Kho, Senior Managing Director, Product Development
Start date: December 2023/January 2024
End Date: June 2024 (Note: This is a “temp-to-perm” position. The role is currently classified as temporary and slated to end in June 2024, with the potential to transition into a permanent position following that date. )
Location: Preferred within a OneGoal region: Atlanta, GA; Chicago, IL; Houston, TX; Boston, MA; New York City, NY; Bay Area, CA, but flexible within the following states: California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Texas, Virginia, Washington D.C.
Application Deadline: November 3rd, 2023
Salary Range: $57,000 – $67,000 is the annualized hiring salary range (i.e. the range a candidate would be offered to start). This is equivalent to approximately $28,500-$33,500 over six months. Please note: OneGoal aligns salaries to Cost of Labor, so the actual salary offered would be dependent on the Cost of Labor in the candidate’s living location.
OneGoal transforms postsecondary advising and support so that every student can define their own future. Together with our partners, we’re building a movement to close the opportunity gap. We work side-by-side with partner schools and districts to build their knowledge and capacity. The result is more equitable and effective support for all students. Our unique approach, honed over 15 years, prioritizes strong human relationships. And it’s proven to deliver real student impact. 81% of OneGoal high school graduates enroll in a postsecondary institution, and 73% of those students persist one year after high school graduation. An independent study by the University of Chicago found that OneGoal students are about 40% more likely to earn their postsecondary degrees than students from similar backgrounds. We are looking for individuals to join us in our pursuit of equity.
The Quality Assurance Engineer (QA Engineer) plays a critical role towards the organization’s goal to deliver high quality program tools and services to our stakeholders. They will support this goal by directly performing quality assurance testing on completed engineering work, as well as building a deep understanding of how programmatic needs translate into technology supports. Through their role, the QA Engineer will help ensure that OneGoal’s technology tools are rolled out on time, on budget, and with a high degree of efficacy.
In this role, you will:
Internal and External Stakeholder Engagement
- Work closely with the program teams to understand our program and the business needs technology can support
- Work with product owners, developers and UI/UX stakeholders to define acceptance criteria, identify risks, and plan testing coverage for upcoming features / releases
- Examine technical gaps and automation initiatives between geographically distributed teams to deliver the highest quality products
- Monitor data quality to drive conversations around product quality and development health, supporting developers before, during, and after deployments
- Report, document, track and escalate defects; coordinate with external developers as needed
- Prioritize product improvements or fixes based on user feedback
Functional Quality Assurance Testing
- Develop, document, and execute test plans, use cases, scripts, and procedures
- Use a mix of manual and technical testing skills to execute a variety of testing techniques across products
- Expand breadth of QA coverage by developing automation test strategies
- Track defects in development and issue ticketing systems, troubleshooting where needed
- Monitor post-production processes to ensure accurate completion of all deployments
- Special projects/duties as assigned by manager
The QA Engineer is likely to see himself/herself/themselves in the following examples as they are designed to help you determine if this opportunity aligns with your own passion, purpose, skills, and experiences.
You believe deeply in our Fellows and their ability to graduate from a post-secondary institution.
- You believe that our Fellows face real systemic barriers to post-secondary completion, and that empowering their families, their teachers and themselves to own their unique path will help them to overcome those barriers.
- You have audacious hope for a future where every young person in America will have a real opportunity to complete their post-secondary aspiration – and the life that comes with it.
You put people first.
- You understand that people drive impact for our fellows, not technology. You work to build technology that will empower fellows and staff to spend time doing what matters: deepening authentic relationships with one another.
- Your relationships with key stakeholders and business partners are authentic and grounded in honesty, integrity, and trust. You earn people’s trust and maintain confidence by letting others speak and understanding their viewpoint.
You love the big picture but are obsessed with the details.
- You’re able to easily navigate between high-level/big picture strategy and the minute details that are critical to having effective, bug-free software that meets user needs
- Things don’t fall through the cracks with you because you understand what’s at stake. You’re proactive in establishing personal systems and processes to ensure your ability to keep track of high volumes of information, to easily access it and to use that information to make data-informed decisions.
You are a puzzle-solver and strategist.
- You like to explore and build innovative approaches and have designed new ways of doing things. You make connections, determine fits, and build plans that are responsive to interlocking and evolving challenges and opportunities.
- Contingency-planning and problem-solving excite you, and working to streamline and improve systems gives you energy.
- You are driven by solving at both the group and individual level, using both data and experience, recognizing the complexity of action and strategy requires evidence as well as an ability to dream big.
- You are able to structure and process qualitative and quantitative data and draw insightful conclusions from it that impact programmatic strategies and outcomes.
- Lived experience of the Fellows we serve (Preferred)
- Minimum 1-year experience in software test planning and execution
- Experience creating tools or automation using Python, C++ and/or C#
- Experience using work tracking systems for bug/user requests (e.g. JIRA, Zendesk)
- Experience in digital platform testing (App, Web, Tools) in a fast-paced environment
- Understanding of test types, such as functional, regression, UX, smoke test, cross-browser
- Previous experience working with ed tech (Preferred)
- Understanding of the software development life cycle; agile and CI (Preferred)
- Experience in writing help documentation (Preferred)
- Experience testing mobile apps (Preferred)
- BS in Computer Science OR relevant technical degree/certificate (Preferred)
This position requires that the employee be fully vaccinated for COVID-19 on or before the start date. Consistent with applicable laws, OneGoal will provide reasonable accommodations for otherwise qualified employees and prospective employees with a disability (as defined by applicable law) or sincerely-held religious beliefs, provided that such accommodation would not result in an undue hardship on OneGoal.
Thinking Of Applying?
Research shows that women and people of color are less likely to apply to jobs unless they meet every single qualification. If you are excited about the role and see connection with what we are looking for, but don’t meet every single requirement, we’d encourage you to apply anyway. Please click “Apply For This Job Now” below to complete an application.
Guided by a clear set of core values and beliefs, you will join an impressive group of more than 200 OneGoal staff across the country who believe in the untapped potential within students. The OneGoal team challenges themselves and others to regularly ask, “Is there a better way?” You believe in an inclusive and culturally competent society and the essence of our commitment to diversity and inclusion. We believe that in order to create the change we seek, each person we hire brings a remarkable and diverse set of experiences, skills and characteristics that individually and collectively, will contribute to the radical change needed to move us towards a more equitable and just nation.
The Tangible Good
OneGoal offers competitive compensation based on the market for nonprofits our size. Our benefits package* includes: over eight weeks of paid time off (or 43 business days), between vacation days, wellness time, and holidays; paid medical or parental leaves should you have need; medical, dental, vision, short-term and long-term disability, and life insurance; as well as a 401(k) with a 3% match.
We believe in compensating staff members fairly in relation to each other, their qualifications, and their impact on behalf of the organization, and take internal and external equity seriously. Given our commitment to equity, OneGoal does not negotiate salary offers; instead each salary offer is determined carefully using external and internal benchmarking. You will have an opportunity to discuss salary in more detail after you begin the hiring process.
*OneGoal reserves the right to change benefits at any time according to business needs.
If you require a reasonable accommodation to submit an application or to participate in the application or interview process, please reach out to our Human Assets Team to request an accommodation. Our Human Assets Team can be contacted at 773-321-2630 or HumanAssets@onegoalgraduation.org.
OneGoal is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of actual or perceived sex, race, color, ancestry, citizenship, ethnicity, national origin, religion, age, disability (mental or physical), sexual orientation, gender identity or expression, marital status, pregnancy, breastfeeding or related medical condition, parenthood, genetic characteristic or information, military or veteran status, marital status, or any other characteristic protected under federal, state, or local law.