User Experience Analyst

FLSA Classification: Exempt

Reports to: Sam Koenig, Senior Director of Analytics, District Partnership Program

Start date: October 2022

End date: This is a 2 year position.

Location: Flexible –  Preferred within a OneGoal region: Atlanta, GA; Chicago, IL; Houston, TX; Boston, MA; New York City, NY; Bay Area, CA, but flexible within the following states: California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Virginia, Washington D.C

Salary Range: $57,000-$63,000 is the hiring salary range (i.e. the range a candidate would be offered to start). Please note: OneGoal aligns salaries to Cost of Labor, so the actual salary offered would be dependent on the Cost of Labor in the candidate’s living location.

About OneGoal

 

Despite decades of work and millions of  dollars invested, the degree divide continues to be one of our nation’s most complex and critical injustices, with deep roots in systems of oppression and racism.  Only 22% of students from low-income communities earn a college degree, compared to 67% of their peers from high-income areas. 

COVID-19 further exposed and exacerbated inequity, with communities of color and those in low-income areas impacted at disproportionately high rates. We are looking for individuals to join us in our fight for equity during this extremely critical time.

  • OneGoal has grown from a small afterschool program serving just 32 students in Chicago to a nationwide movement that is serving some 13,500 students in six communities.
  • Our model, honed over 14 years, has three core differentiators: A rigorous, culturally relevant content and experience, cohorts of students who can support each other over the course of three years, and a teacher who supports our most vulnerable students’ long-term ambitions.
  • 84% of OneGoal high school graduates enroll in a postsecondary institution and 75% of those who enroll persist one year after high school.

OneGoal is launching our 2025 Strategic Plan focused on improving our impact, scale, and sustainability. Our Controller will play an integral role in ensuring we are able to balance these three as we take on new and exciting opportunities to solve this problem at scale. By 2025, OneGoal Fellows will be on track to graduate at two times  the rate of students from similar backgrounds. We will have successfully diversified our product offerings to increase equitable postsecondary advising across entire systems. And we will be ready to achieve impact at scale, responding to the massive injustice of the degree divide with a bold solution of equal force.

District Partnership Program Team

 

The District Partnership Program (DPP) team  exists to support OneGoal in creating a postsecondary solution for districts that is scalable, affordable on public dollars, and impactful. Partner districts will transform the postsecondary pathway experience for students across the district by building the capacity of multiple adults already in those districts who directly impact critical postsecondary outcomes, and by embedding postsecondary success programs/systems/tools into the fabric of K12 education. DPP is intentionally developing a model that reduces the costs of achieving impact and allows OneGoal to reach districts and students anywhere in the country, not just those in our existing regions.

 

To achieve this mission, our overarching goals are to: (1) improve student postsecondary outcomes in partner DPP districts, (2) reduce our reliance on philanthropy, over time, through larger investments of public dollars in the program, (3) support districts to institutionalize transformative and equitable systems that support student postsecondary success, and (4) hire, retain, and grow a highly talented DPP team that continuously innovates in support of our broader vision: to close the degree divide in America.

The Role

 

As a User Experience Analyst, you will play an important role on the District Partnership Program team. You are driven by a strong belief that all students deserve an equitable opportunity to achieve their greatest postsecondary aspirations, and understand the importance of using data and technology to support our Fellows to achieve their goals. The User Experience Analyst will:  (1) Conduct user interviews / attend coaching sessions /  participate in weekly program team meetings to understand and effectively prioritize user needs and opportunities within our data and technology products (2) Maintain, build and communicate OneGoal’s data and technology products to scale our district-facing coaching based on our expansion and our organizational technology priorities (3) Support Senior Director of Analytics in evolving our technology stack to support our district coaches and the anticipated scale of our postsecondary leadership network (PLN).

 

Your role will include the following work:

 

Develop thorough, ongoing understanding of  user data and technology needs (50%) :

  • Attend coaching spaces with districts, weekly check-ins with our program team, and conduct user interviews to prioritize needs and subsequent products we need to build / support. 
  • Research and analysis of qualitative and quantitative leading indicators to understand underlying reasons districts are satisfied with our coaching support. 
  • Support Senior Director of Analytics in testing user-facing products using the criteria of whether it can support our districts across states and regions.
  • Create wireframes and prototypes  of dataviews and concepts in order to  understand how it could fit into our coaches routines and solve district user needs

 

Build, maintain, and communicate OneGoal’s data & technology products  (45%) 

  • Maintain and build minimum viable products (MVPs) of data tools – including data collection methods from survey tools (Formassembly), our CRM (Salesforce), and our Business Intelligence Software (PowerBI). 
  • Collaborate across our National teams to create processes and build out structures for how our data systems should be maintained at scale. 
  • Address support tickets with regard to our data products in a timely manner, and prevent future troubleshooting needs by building solutions for scale. 
  • Build out simple, and complementary visuals to illustrate how our program is doing relative to our key metrics and anticipate / preemptively answer what questions our program team could have.

 

Support Senior Director of Analytics in evolving our technology stack (5%)

  • Analyze current technology suite, data products. (e.g.: Which routines will work across 10 states?  What are our highest risks in our current data system we need to improve / pivot?)
  • Support Senior Director of Analytics to make sure this work aligns to our organization vision for a singular technology stack. 

 

Key components of success in this role:

  • Building strong relationships
  • Being user-centered in all your work
  • Openness to receive feedback
  • Identifying and defining user need
  • Comfort working with data
  • Continuously learning and improving your skills
  • Testing / iterating on versions of product

 

Mindsets

You’re likely to see yourself in the following examples as they are designed to help you determine if this opportunity aligns with your own passion, purpose, skills, and experiences.   

 

You believe deeply in our Fellows and their ability to achieve their postsecondary aspirations.

  • You believe that our Fellows face real systemic barriers to postsecondary success,  and that empowering their families, their teachers and themselves to own their unique path will help them to overcome those barriers.

 

When it comes to data, you believe that actionable insights drive learning and improvement.

  • You enjoy making data and analysis digestible and meaningful for all types of learners and audiences.
  • You feel energized when others use your data products to learn and take action.
  • You value the power of both qualitative and quantitative data–and you understand that data only tells part of the story.
  • You are excited to train and support others to more easily access and use the data they need.

 

You find it rewarding to create and maintain high quality user-facing experiences and data products.

  • You enjoy figuring out what end users need and designing reporting products to meet those needs.
  • You consistently take steps to ensure that you’re delivering a high quality product and are comfortable carrying out any manual steps, including data quality checks, required before a report can be distributed.  

 

You are organized and have a keen attention to detail.

  • You have systems/processes to ensure that things don’t fall through the cracks.
  • You consistently have a clear picture of your progress relative to short- and long-term goals.  

 

You value working collaboratively and innovatively.

  • You constantly strive to learn from and share learnings with others, no matter your current knowledge or experience.
  • You know when and how to engage with other key stakeholders that have the insight and positional authority to help you and others overcome obstacles and seize viable beneficial opportunities in a timely way.
  • You do not operate as a blind executor of pre-existing practices; instead, you thoughtfully look at what exists already, seek to understand what is working, and search for opportunities to improve

 

You are a curious and continuous learner.

  • You love to learn and to put that learning into action.
  • You see the value in not only knowing if a solution or approach works, but why and how it works as well. 
  • You seek feedback, practice active listening, and are willing to admit and learn from failures, knowing that is key to your growth and success.

 

Qualifications:

  • Lived experience of the Fellows we serve (Preferred)
  • 1 year of experience with data tools beyond MS Excel – examples include SQL, R and/or Python (Required
  • Academic or continuing professional study in data, UX/UI design, or related field (Preferred
  • Experience in UX Prototyping tools such as Adobe XD (Preferred)
  • Experience building user-facing visualizations using BI Tools – examples include PowerBI, Tableau, Google Data Studio (Preferred)
  • Background knowledge of K-12 or postsecondary data and systems  (Preferred)
  • Some travel (1-3 trips per quarter) may be required in the future once COVID-related restrictions are lifted
  • OneGoal Alumni are strongly encouraged to apply

Our Team 

 

Guided by a clear set of core values and beliefs, you will join an impressive group of more than 170 OneGoal staff across the country who believe in the untapped potential within students. The OneGoal team challenges themselves and others to regularly ask, “Is there a better way?” 

 

The Tangible Good 

 

We offer a competitive compensation and benefits package* which includes medical, dental, vision, short-term disability, long-term disability, life insurance, retirement matching, paid parental leave, and more. We also offer a generous paid time off policy, including 20 paid vacation days, holidays and 9 wellness days (flexible sick time). 

*OneGoal reserves the right to change benefits at anytime according to business need.  

 

You believe in people and the promise of humanity and are committed to equity and inclusion 

 

You believe in an inclusive and culturally competent society and the essence of our commitment to diversity and inclusion. We believe that in order to create the change we seek, each person we hire brings a remarkable and diverse set of experiences, skills and characteristics that individually and collectively, will contribute to the radical change needed to move us towards a more equitable and just nation.

 

Throw Your Hat in the Ring

 

Please click here to complete an application, which includes attaching an updated resume and cover letter explaining your passion and alignment to this position.

If you require a reasonable accommodation to submit an application or to participate in the application or interview process, please reach out to our Human Assets Team to request an accommodation. Our Human Assets Team can be contacted at 773-321-2630 or HumanAssets@onegoalgraduation.org

 

OneGoal is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of actual or perceived sex, race, color, ancestry, citizenship, ethnicity, national origin, religion, age, disability (mental or physical), sexual orientation, gender identity or expression, marital status, pregnancy, breastfeeding or related medical condition, parenthood, genetic characteristic or information, military or veteran status, marital status, or any other characteristic protected under federal, state, or local law.